Tech Support Information from CPS.net

1. Dial-up Access Numbers:

CPS.NET makes no guarantee that the local dial-up access is toll-free to the subscriber. Subscribers should check with their local phone service provider to verify that local dial-up access will be toll-free. All long distance and/or toll charges are the sole responsibility of the subscriber.

Our dial-up number is 732-872-3333

2. Changing Your Access Numbers:

From your Windows Desktop, double click My Computer
In My Computer, double click on Dial Up Networking
Find the CPS icon, and right click on it. Select <Properties from the speed menu that pops up.
Enter your local access number in the phone number field.
Click <OK> and close the windows.

You should also be sure that there are no additional CPS dialup icons. Multiple icons could confuse the computer, and cause it to dial an incorrect (and possibly long-distance) numbe

3. Creating a Dial-Up Networking icon for CPS.NET

From your Windows Desktop, double click on My Computer
Double-click on the Dial-Up Networking folder
Double-click on the Create New Connection icon
Type CPS in the top field, and click Next
Insert the appropriate phone number from the list above and click Next
Click the Finish button

When you double-click the new CPS icon, it will bring up a Connect dialog. Enter your user name and password where indicated, and click the Connect button. The computer will dial CPS.NET, and establish an Internet session.

4. Domain Name Server Addresses:

For Windows Dial Up Networking, the DNS addresses are assigned automatically to the computer once a session is started. However, other operating systems and some specific applications require the numeric DNS addresses to complete their setup. If your application requires it, here are CPS.NET DNS addresses:

151.198.67.2 151.198.0.68

5. Configure an Email Application:

While all email applications are different to configure, they all require the same basic information:

User name: your logon ID
Password: your logon password
Email address: <username>@cps.net
Outgoing mail (SMTP) server: mail.cps.net
Incoming mail (POP3) server: mail.cps.net

6. Configure Microsoft Outlook Express:

Double click on the Outlook Express icon, or from Internet Explorer, select <Go><Mail>
If you are starting Outlook Express for the first time, the Internet Connection Wizard will launch, leading you through the configuration process. Follow the screen directions, supplying the above information, as it is requested.
If you have used Outlook Express before, its application window will open. Select the <Tools> menu, and click on <Accounts>
Select the <Mail tab from the Internet Accounts dialog
Click on <Add><Mail> to create a new mail account entry
The Internet Connection Wizard will launch, leading you through the configuration process. Follow the screen directions, supplying the above information as it is requested.

Other Internet email applications should have configuration instructions on their own web site. Check the application’s Help file for details.

7. Set the browser home page to CPS.NET

If you used a different Internet service, and are switching to CPS.NET, it is likely that your web browser is set to open the web page of your old Internet service. This section explains the process for switching the default home page address, for both Microsoft Internet Explorer and Netscape Communicator. There may be some variation in the process for older copies of Explorer and Navigator.

For Microsoft Internet Explorer:

In Internet Explorer, click on <View> and select <Internet> Options
In the <General> tab, highlight the text in the Address text box.
Replace that text with the following: http://www.cps.net
Click <OK> and close Internet Explorer. When you open it back up, it should load the CPS.NET web page.

For Netscape Communicator:

In Netscape Communicator, click on <Edit> and select <Preferences>
In the <Navigator> dialog, highlight the text in the Location text box
Replace that text with the following: http://WWW.CPS.NET
Click <OK> and close Netscape Communicator. When you open it back up, it should load the CPS.NET web page.

You may choose a different location other than CPS.NET to make your default home page. Find the web address for the page you would like to use for your home page, and substitute it for CPS.NET in the steps above. But, be sure to make CPS.NET a Favorite Location (IE) or Bookmark its address (Netscape) for later!

8. If you need technical assistance:

CPS.NET Technical Support personnel are available to assist you in your Internet questions, either via email or on the phone. To send mail to a CPS.NET Support Technician, please email help@CPS.NET.

For phone support, Call 1-732-224-1199. Your call will be returned as promptly as possible.